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In Our Case, Our Customer Service Agents Picked Up Their Equipment And Started Working Remotely From Their Homes. But Were We Prepared? The Answer Is Clear, No! Since Then, Many Workers Continue To Work From Home. How Can We Improve The Productivity Of Our Employees If We Don't See Them? Following These Five Simple Practices. – Practice Speech Analytics. We Must Monitor The Degree Of Compliance With The Agents' Arguments Or Scripts Thanks To Listening Through The Crm.
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