What are the characteristics

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The characteristics of administrative management indicators are specificity, measurement, accessibility, relevance and time frame.

The specificity of an indicator refers to the clarity when defining what you want to monitor.

Measurement , on the other hand, refers to the ability to make an event, activity or behavior quantifiable, so that you can objectively evaluate it and compare it to market parameters .

It is also important that the indicator is accessible , meaning that the data can be easily collected, stored and processed.

Another key feature is the relevance of the indicator. Avoid worrying about numbers, figures and metrics that have little to do with your business objectives.

Finally, management indicators should be used within a time frame . For example, customer satisfaction in January, sales figures in the first quarter, or the company's annual growth.

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What are administrative management indicators?
Management indicators are metrics that evaluate the performance of an action, event, process or person according to a pre-established parameter as positive, neutral or negative. In other words, it is the numerical expression of the result of an activity.

What are administrative management indicators for?
Measuring and analyzing administrative management indicators is crucial phone leads for any business. No matter the size of your organization or your business model; it can be B2C or B2B , everyone needs to measure impacts.

Check out three reasons to implement management indicators!

1. Guide decision making
By offering a global view of the company's situation, administrative management indicators contribute decisively to decision-making.

A famous example is Henry Ford's decision to double his employees' salaries. The tycoon noticed that his company's staff turnover rate was very high ( 370% ) and acted accordingly. The result was an incredible increase in productivity.

2. Evaluate the efficiency of your actions
Management indicators reveal the efficiency of actions as a whole, because they allow measuring whether individual objectives and those of the organization as a whole are met.

3. Identify problems
With proper implementation of the different types of management indicators, companies can anticipate future problems and correct errors that can cause them to lose customers .

To give you an idea, 70% of dissatisfied users are willing to forgive and buy from a business again if their problem is resolved.

To learn more about this and other aspects that directly impact customer experience , download the free CX Trends 2023 Report.