High-quality service due to automation of some tasks

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No matter how much a customer loves your product, one bad interaction with customer support can ruin the relationship and send them to your competitors. By automating emails, data management, order status updates, and more, you empower your team to be better prepared for the conversation with the customer.

How it works in MTS Exolve
Selling courses online
The online school has introduced a loyalty system, where discounts vary among different clients. They depend on the amount that clients have spent in the previous 365 days of using the resource.

Before implementing CRM, discounts had to be tracked and changed manually. With the API, it was possible to link two tools, automate the updating of cards and the calculation of the current discount. Managers were freed from routine tasks, doing their immediate work and increasing their productivity. Sales volume increased by 25% in the first six months of using MTS Exolve.

Electronics Store Technical Support
The client's main goal is to simplify the work of the technical support paraguay consumer email list​ department. With the API, they implemented the site in the CRM so that all information about the order status was in the user's personal account. In addition, they managed to set up SMS notifications from the same CRM system, freeing technical support from calls to clarify the status.

Employees were able to devote more time to analyzing emergency problems. The client card shows theses from previous communications and purchase history, managers no longer have questions about the device model, purchase date, and, in the case of a repeat request, about the problem.

Thanks to fast service and detailed responses, customers increased their loyalty and began to recommend the brand more often on social networks. Sales in the first month after implementation increased by 10%.

Conclusion
Authentication is a useful tool if the company's services include a personal account. To use the function to the maximum, we recommend linking it to the CRM for effective client analysis.

Whatever the level of the business, at some point such integration will become necessary. With our API, the implementation of the necessary tools on the portal will take a minimum of time and resources, so you can plan a bundle of tools when it becomes relevant.

Remember that the more tools and channels you have connected to one platform, the more you increase the return on your business.