Logistics, automates communication to deliver valuable experiences
By Nayely Bertado , Logistics Account Manager at Auronix
What are the first apps you download when you get a new cell phone? Among them, there is most likely at least one instant messaging app. And yes, WhatsApp, Facebook Messenger, Instagram Direct Messages, among other list of ecuador whatsapp phone numbers common messaging channels, are where customers are.
Interaction on these channels is essential, especially in the context we find ourselves in: we live in a world of home deliveries and packages sent everywhere. Today, and especially after the pandemic, all users want the products they buy to arrive at their homes, offices, or at a collection point.
But the reality is that this is also an industry that, due to this level of demand, has been overwhelmed in many aspects. One of those processes in which the operators of the parcel companies were unable to cope was in communication.
