What is the difference between customer success and customer support?

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A diagram that clearly explains the difference between customer support and customer success
Customer support is primarily focused on resolving customer queries and issues.

On the other hand, Customer Success aims to build long-term relationships with customers by proactively understanding their needs and providing suggestions and support.

In other words, customer support plays a reactive denmark whatsapp number data role, while customer success plays a proactive role.

Characteristics of a person suited to Customer Success
A diagram that clearly explains the four characteristics of people suited to customer success
Have good communication skills
One of the most important skills in customer success is communication skills.

Dialogue is essential to building good relationships with customers.

Understanding customer needs and expectations and providing them with appropriate information and advice is essential to improving customer satisfaction.

It is also important that communication with customers is not one-way, but a two-way exchange.

By being there for your customers, listening and continuing the dialogue, you can deepen trust.