As in any relationship, communication is a fundamental aspect when we talk about the one that companies maintain with users. And in a country where 91% of customers want to use messaging channels to contact companies, chatbots are list of france whatsapp phone numbers positioned as the perfect method to 'make them fall in love' after each interaction.
From our perspective, these are the five reasons why a chatbot is the ideal tool to achieve this: Something that users demand is that, when they make a query, request information, or require customer service, to name a few scenarios, the company responds immediately. And that is because 73% of consumers worldwide say that valuing their time is the most important thing a company can do for them, according to Forrester.
With this in mind, it is important to note that a chatbot can immediately answer up to 90% of the questions that consumers have, requiring human participation only for very specific questions.
2. They don't 'give you the plane'
Be careful, it is not just about the chatbot responding immediately, but rather that its responses are oriented towards generating a solution that resolves the customer's demand.
