CRM also tracks the source of my leads and provides analytics

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Freshworks CRM (formerly known as Freshsales) is a CRM from Freshworks, the company behind/originally called Freshdesk. Freshworks was founded in 2010 to provide a better and cheaper solution for customer service teams.

Freshworks’ main selling point is its breadth of features. It has also managed to deliver this breadth of features through an easier-to-use interface than its competitor/predecessor in the same city, Zoho.

What makes Freshworks strong is also its weakness: the interface is filled with so many tiny buttons that common side effects of using the platform include a mild headache, fatigue, and dizziness.

The test run
My experience with trying out Freshworks CRM uae cell phone number list was generally positive, although there were some challenges. The setup process was relatively quick and I was quickly able to visualize my leads in drag-and-drop pipelines, which made managing the sales process easier. The system’s feature-richness was impressive, but the interface was cluttered and felt overwhelming at times.

The email sequencing feature was particularly useful because it allowed me to automate follow-ups and not lose track of my outreach efforts. The that help understand the effectiveness of different channels. However, the platform lacked automation features, such as automatic contact enrichment from emails and website tracking.

One of the most notable features is the live overview of lead activity in the app, which allowed me to stay updated on my leads’ actions in real-time. However, Freshworks’ integration with other tools was less seamless than expected, and the complexity of the interface can be a bit daunting for new users.

Rating
Features offered by Freshworks CRM: 5/10

Visualize your leads in multiple pipelines with drag and drop
Send automated email sequences until prospects respond
Track the source (and reason for loss) of your leads and analyze it.
Get a bird's eye view of what your prospects are doing in an in-app notification center.
Manage your leads from your inbox with a convenient sidebar.
Features that Freshworks CRM does not offer:

Automatically enrich B2B leads (companies and contacts) from publicly available information and email signatures.