Increases the speed of communication

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Tell in the message about current promotions or the arrival of a new collection, include a call to action in it and encourage the potential client to clarify the information with the operator.


3.
Communication in online chat requires a high response rate, since the user can close the site at any time and go to competitors. According to the Service Level standard, 80% of chats in contact centers should be accepted within 20 seconds. Therefore, operators need to quickly respond to new messages. Although each oman mobile database company chooses the average response time in the chat, we recommend setting the indicator to no more than 60 seconds. This is the optimal time for the user to wait for a response and not close the dialogue.

If the operator does not have time to respond immediately, then you can use hold scenarios. The system automatically sends a message to the chat asking to wait a little, and that the operator will respond soon. This allows the user to understand that their message has been seen and they will soon receive an answer.

To maintain a high response rate, the LiveTex application for working with requests (the operator's workplace) has message templates, hot keys, a timer, and sound push notifications about a new request, as well as a client card* for quickly changing the communication channel.

The operator's application is available in both desktop and mobile versions to always stay in touch with clients.

4. Helps collect client data.

Set up pre-chat fields to find out the user's name and contact information in advance. In your LiveTex personal account, you can independently select the necessary fields to fill in.