If The Caller Selects Option 1 Route The Call To A Dedicated Intake Specialist Or Receptionist Trained To Handle New Inquiries. The Specialist Can Gather Initial Details About The Caller’s Legal Needs Such As The Type Of Case Urgency And Preferred Consultation Date Time. Provide Clear Instructions For The Caller To Leave A Message With Their Contact Information If The Specialist Is Unavailable Ensuring A Prompt Callback.
Existing Clients Option 2 If The Caller Selects Option 2 Transfer honduras phone number material The Call To A Designated Team Member Such As A Case Manager Or Attorney Who Is Familiar With The Caller’s Case. Alternatively Provide The Option To Leave A Detailed Message Including The Client’s Name Case Number And A Brief Description Of The Reason For Calling To Ensure A Prompt Callback. Billing And Administrative Inquiries Option 3 If The Caller Selects Option 3 Route The Call To The Firm’s Accounting Or Administrative Department.
Trained Staff Can Assist With Billing Inquiries Payment Arrangements Invoice Clarifications Or Any Other Administrative Matters. General Inquiries Receptionist Option 4 If The Caller Selects Option 4 Connect Them To A Receptionist Who Can Provide General Information About The Firm Address Inquiries About Office Hours And Assist With Any Other Non-Case-Specific Questions. Overflow And Voicemail If All Lines Are Busy Or If No Option Is Selected Provide An Option To Leave A Voicemail.
New Inquiries Consultation Option 1
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