1. Stay Calm
Don’t take it personally. Easier said than done, right? Take a breath before responding. A calm, professional tone is your secret weapon for de-escalating situations.
2. Respond Quickly
Time matters. The faster you address a bad review, the more food and beverage email list it shows that you care about your customers. Aim to respond within 24-48 hours.
3. Acknowledge Their Experience
Start by validating their feelings. A simple “We’re sorry to hear about your experience” goes a long way in showing empathy and understanding.
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