You’ve worked hard to win new customers, so ensure they stick around. Keep them happy, make them feel valued and deliver great customer service. You can also use social listening tools to monitor what people say about your brand.
When asked about the best ways to build loyalty, Wessels shared:
“First of all, good customer service, a quality product, experience or high school senior mailing list service from your brand and finally, some sort of loyalty program goes a long way. For instance, a promo for returning customers or access to a pre-launch item can build brand loyalty for sure!”
In addition to stellar customer service, here are other ways to keep your customers engaged:
• Get customers to follow you and keep them interested with quality organic content.
• Offer sneak peeks, early access or exclusive sales just for existing customers.
• Encourage reviews with small incentives.
• Recommend products they might like based on what they’ve bought before.
- Board index
- All times are UTC
- Delete cookies
- Contact us