Maybe the organization has two domestic locations and one nearshore location, and you only want your show to be dialed domestically. Expectations should be set accordingly, as you don't want your program to be dialed into anything you don't approve of. This also includes whether the center outsources work to a third party. Additionally, depending on the size and bahamas phone number resource potential future scope of the project, it may be important to understand current capacity and availability for growth. It's one thing to start with a great call center, but if they don't have the ability to grow with you, this can become a potential unnecessary roadblock in the future.
Dial Technology – It’s important to understand the technology the center uses and make sure the technology they use meets your needs. I've tested many call centers and they were unable to run the dialer aggressively and successfully with certain activities. In other cases, I've found that some call centers simply don't have the functionality to meet their data and reporting requirements. In addition to dial-up technology, what tools can a manager/supervisor use to properly run programs on a day-by-day basis? If you're running a bb telemarketing campaign and executives don't have real-time access to the relevant KPIs, this is a big problem.
