Collect customer reviews regularly
Posted: Sat Dec 28, 2024 4:49 am
Be courteous because that is what the prospect is waiting for. Don't have impulsive reactions and be professional.
Define an editorial charter : formal or informal? What tone should you use? What keywords should you use to fuel your local SEO? This charter is all the more important when different agents respond to the reviews posted.
Personalize your responses . Use the person's name or nickname, add context, especially in the case of a bad experience.
If there is a problem, suggest a contact solution (email or telephone) to discuss the problem at greater length and apologize if necessary.
customer review management response to negative real estate reviews
Example of a response to an unfavorable hong kong phone number library customer review in real estate
Learn more: How to respond to customer reviews in the real estate sector?
Responding to your reviews also makes it easier to collect them thanks to the increased interactions on your Google or Apple business listings. This is the topic we are now going to discuss!
We just talked about it: to respond to customer reviews, you first need to have some. And for that, it is necessary to set up collection methods , but how?
Firstly, via your agents who regularly meet your clients throughout their real estate project. They are therefore able to ask them orally to leave a review on the dedicated platforms. The simplest method is to provide them with cards with a QR code that redirects to the review submission platforms, for example.
Also, when a project is concluded, you can launch direct marketing campaigns to collect verbatim feedback from your customers:
Email campaign: schedule an automatic email or ask your agents to send an email at each signature to collect the opinion of their customers, if it is personalized (customer name, date of signature, property purchased/rented/sold) it is even better.
Define an editorial charter : formal or informal? What tone should you use? What keywords should you use to fuel your local SEO? This charter is all the more important when different agents respond to the reviews posted.
Personalize your responses . Use the person's name or nickname, add context, especially in the case of a bad experience.
If there is a problem, suggest a contact solution (email or telephone) to discuss the problem at greater length and apologize if necessary.
customer review management response to negative real estate reviews
Example of a response to an unfavorable hong kong phone number library customer review in real estate
Learn more: How to respond to customer reviews in the real estate sector?
Responding to your reviews also makes it easier to collect them thanks to the increased interactions on your Google or Apple business listings. This is the topic we are now going to discuss!
We just talked about it: to respond to customer reviews, you first need to have some. And for that, it is necessary to set up collection methods , but how?
Firstly, via your agents who regularly meet your clients throughout their real estate project. They are therefore able to ask them orally to leave a review on the dedicated platforms. The simplest method is to provide them with cards with a QR code that redirects to the review submission platforms, for example.
Also, when a project is concluded, you can launch direct marketing campaigns to collect verbatim feedback from your customers:
Email campaign: schedule an automatic email or ask your agents to send an email at each signature to collect the opinion of their customers, if it is personalized (customer name, date of signature, property purchased/rented/sold) it is even better.