10 Best Dixa Alternatives & Competitors in 2025
Posted: Wed Dec 04, 2024 6:59 am
Dixa is an awesome customer support tool tailored for ecommerce and DTC brands, but there are other equally great options out there.
You may be using an ecommerce support tool differently, or perhaps you are looking for a simpler tool that’s easy-to-use. Or possibly one that integrates with the other apps you use to run your business.
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the research for you. Here are ten awesome ecommerce customer support tools we recommend, along with their pros and cons. So, if you’re actively looking for a Dixa alternative, you’ve shown up at the right place.
The 10 Best Dixa Alternatives
DelightChat
Zendesk
Kustomer
Freshdesk
Richpanel
Gorgias
Reamaze
Front
Help Scout
Tidio
Before we jump into the alternatives, let's have a quick look at why Dixa is a very popular solution for ecommerce customer service.
What is Dixa?
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform. With Dixa, your agents have all the context they need to provide fast, efficient, and effective customer service.
Dixa dashboard
Pros:
Dixa helps you provide omnichannel customer service and helps you manage conversations across phone, email, chat, and messaging apps from a unified dashboard.
Dixa provides your agents with a threaded conversation history which allows them to track conversations across channels and respond to customers swiftly and accurately.
You can set up context-based routing and customizable workflows to respond to your most important inquiries first based on your specific business needs.
It has a ton of integrations available so you can link Dixa to your other systems to make the most of your data and deliver personalized experiences to your customers.
Cons:
There’s a steep learning curve to get up to speed and figure out how everything works on Dixa.
It is NOT built for ecommerce brands. Ecommerce brands have specific needs such as deep platform integrations, customer information, modifying order data, and more.
It is really expensive. Dixa’s plans start at $99/agent/month. This means that even with a relatively small team you’ll need to spend a lot of money on your ecommerce customer support software.
You may also want to check out how Dixa compares to DelightChat.
DelightChat
DelightChat is an ecommerce customer support tool built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
DelightChat offers great value for money being significantly cheaper than the other options on this list.
DelightChat doesn’t penalize you when you add more users to scale up your customer support operations.
Most importantly, you can collaborate with your team right within the app itself. There is no need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like BigCommerce, WooCommerce & Magento.
Sign up today for free!
Zendesk
Zendesk is a multi-billion dollar SaaS company that helps organizations with customer support software. Zendesk comes with a long list of features, integrates with almost all the apps in your stack, and caters to industries from every sector. If you think of customer service software as an industry, Zendesk would be somewhere at the top.
Zendesk dashboard
Pros:
Zendesk is said to have one of the best live chat tools available in the market. This chat tool comes with an extensive set of features like behavioral triggers, live visitor tracking, chat ratings, file sending, etc.
It comes with a powerful FAQ building feature where you can store your visitor’s most asked questions and relevant information about your ecommerce store.
Besides that, it has a unified communications interface where you can answer your customer queries natively. Zendesk supports platforms such as WhatsApp, WeChat & Facebook.
Cons:
Zendesk is heavy, boring, and not intuitive. It can be near impossible to navigate without a demo from a sales rep.
Zendesk is quite a generic tool. It’s NOT built for ecommerce brands. Ecommerce brands have very specific needs & their customer support requirements are very distinct and different from other industries.
It is really expensive. Their support suite Professional plan costs $89/month/user.
Zendesk currently does not support Instagram DMs which is a popular support channel for most ecommerce brands.
You just can’t collaborate with your teammates on Zendesk easily. They have basic collaboration features but that doesn’t facilitate having a seamless conversation.
You may also want to check out how Zendesk compares to DelightChat.
Looking for a feature-rich and affordable Shopify helpdesk?
Try DelightChat, the omnichannel helpdesk that lets you manage support across channels from one screen while helping you save 10+ hours every week through automations.
Learn more
Kustomer
Kustomer is a great customer service software that helps ecommerce stores manage conversations with their customers. This customer service CRM platform is ideal for managing high volumes of support. It comes with a wide range of features making it a handy customer service tool for companies across industries.
Kustomer dashboard
Pros:
Kustomer enables you & your team to monitor conversations from live chat, messenger, emails, and social media from one screen.
It allows you to use notes and mentions to invite other agents to a conversation so that your team can work collaboratively.
Moreover, you can use their AI, Kustomer IQ, to automate rules, route conversations, and send automated responses to your most asked questions.
Kustomer has integrations with pretty much all top business software that you’ll be using from day to day.
Cons:
Kustomer is not a tool built specifically for ecommerce. This means the specific set of requirements for an ecommerce store owner will likely not be met by using this tool.
The layout can be quite intimidating and confusing for first-time users. You’ll need to go through a steep learning curve to generate value from the product.
Kustomer’s standard plan starts from $39/per user/month. Moreover, their pricing plans are set for a minimum of 8 seats which means the cost can be extremely prohibitive.
You may also want to check out how Kustomer compares to DelightChat.
Freshdesk
Freshdesk (from Freshworks) is a popular name in the customer service industry. Freshworks was named a “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center. It comes with an exhaustive set of features that make it an all-inclusive customer service tool for companies across most industries.
Freshdesk dashboard
Pros:
Freshdesk flaunts omnichannel customer service. They integrate with pretty much all the channels through which a customer may contact you. This includes live chat, Apple Business Chat, WhatsApp, email, Facebook, and the likes.
Freshdesk integrates with over 600 apps besides the ones already in the Freshworks ecosystem. This makes it easier for someone to opt for Freshdesk if they’re already using their product.
Their chatbot called Freddy AI lets you deploy intent & behavior-based bots that trigger when it meets the requirements.
Freshdesk comes with several in-app collaboration features that make it easy for team members to work together and resolve tickets.
Cons:
Freshdesk is not a tool you can set up and start using in minutes. You need a demo and a few hours to understand how everything works.
It is NOT built for ecommerce brands. Ecommerce brands have specific needs such as deep platform integrations, customer information, modifying order data, and more.
They're not exactly affordable, especially if you want to unlock the main features. Their omnichannel helpdesk costs $77/user/month. It’s not a good fit for SME brands who are striving to do their best and need an extensive set of features.
Although Freshdesk comes with in-app collaboration features, it’s not very helpful to have a seamless conversation with your teammates.
It’s designed more as a ticketing system that treats a customer as a lifeless ticket number. This triggers a mentality of “resolving tickets” and not “having a conversation.”
You may also want to check out how Freshdesk compares to DelightChat.
Richpanel
Richpanel helps ecommerce businesses to manage their customer support seamlessly. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. This saves a lot of time & helps the support reps be more productive.
Richpanel dashboard
Pros:
Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp.
You can eliminate up to 30% repetitive support requests with its self-service feature. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
It integrates with top ecommerce platforms like Shopify, Magento & WooCommerce.
In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support.
Cons:
According to a lot of customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive.
Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey.
Richpanel isn’t built for seamles
You may be using an ecommerce support tool differently, or perhaps you are looking for a simpler tool that’s easy-to-use. Or possibly one that integrates with the other apps you use to run your business.
You don't need to look any further, because we’ve done belgium mobile phone number list
the research for you. Here are ten awesome ecommerce customer support tools we recommend, along with their pros and cons. So, if you’re actively looking for a Dixa alternative, you’ve shown up at the right place.
The 10 Best Dixa Alternatives
DelightChat
Zendesk
Kustomer
Freshdesk
Richpanel
Gorgias
Reamaze
Front
Help Scout
Tidio
Before we jump into the alternatives, let's have a quick look at why Dixa is a very popular solution for ecommerce customer service.
What is Dixa?
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform. With Dixa, your agents have all the context they need to provide fast, efficient, and effective customer service.
Dixa dashboard
Pros:
Dixa helps you provide omnichannel customer service and helps you manage conversations across phone, email, chat, and messaging apps from a unified dashboard.
Dixa provides your agents with a threaded conversation history which allows them to track conversations across channels and respond to customers swiftly and accurately.
You can set up context-based routing and customizable workflows to respond to your most important inquiries first based on your specific business needs.
It has a ton of integrations available so you can link Dixa to your other systems to make the most of your data and deliver personalized experiences to your customers.
Cons:
There’s a steep learning curve to get up to speed and figure out how everything works on Dixa.
It is NOT built for ecommerce brands. Ecommerce brands have specific needs such as deep platform integrations, customer information, modifying order data, and more.
It is really expensive. Dixa’s plans start at $99/agent/month. This means that even with a relatively small team you’ll need to spend a lot of money on your ecommerce customer support software.
You may also want to check out how Dixa compares to DelightChat.
DelightChat
DelightChat is an ecommerce customer support tool built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
DelightChat offers great value for money being significantly cheaper than the other options on this list.
DelightChat doesn’t penalize you when you add more users to scale up your customer support operations.
Most importantly, you can collaborate with your team right within the app itself. There is no need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like BigCommerce, WooCommerce & Magento.
Sign up today for free!
Zendesk
Zendesk is a multi-billion dollar SaaS company that helps organizations with customer support software. Zendesk comes with a long list of features, integrates with almost all the apps in your stack, and caters to industries from every sector. If you think of customer service software as an industry, Zendesk would be somewhere at the top.
Zendesk dashboard
Pros:
Zendesk is said to have one of the best live chat tools available in the market. This chat tool comes with an extensive set of features like behavioral triggers, live visitor tracking, chat ratings, file sending, etc.
It comes with a powerful FAQ building feature where you can store your visitor’s most asked questions and relevant information about your ecommerce store.
Besides that, it has a unified communications interface where you can answer your customer queries natively. Zendesk supports platforms such as WhatsApp, WeChat & Facebook.
Cons:
Zendesk is heavy, boring, and not intuitive. It can be near impossible to navigate without a demo from a sales rep.
Zendesk is quite a generic tool. It’s NOT built for ecommerce brands. Ecommerce brands have very specific needs & their customer support requirements are very distinct and different from other industries.
It is really expensive. Their support suite Professional plan costs $89/month/user.
Zendesk currently does not support Instagram DMs which is a popular support channel for most ecommerce brands.
You just can’t collaborate with your teammates on Zendesk easily. They have basic collaboration features but that doesn’t facilitate having a seamless conversation.
You may also want to check out how Zendesk compares to DelightChat.
Looking for a feature-rich and affordable Shopify helpdesk?
Try DelightChat, the omnichannel helpdesk that lets you manage support across channels from one screen while helping you save 10+ hours every week through automations.
Learn moreKustomer
Kustomer is a great customer service software that helps ecommerce stores manage conversations with their customers. This customer service CRM platform is ideal for managing high volumes of support. It comes with a wide range of features making it a handy customer service tool for companies across industries.
Kustomer dashboard
Pros:
Kustomer enables you & your team to monitor conversations from live chat, messenger, emails, and social media from one screen.
It allows you to use notes and mentions to invite other agents to a conversation so that your team can work collaboratively.
Moreover, you can use their AI, Kustomer IQ, to automate rules, route conversations, and send automated responses to your most asked questions.
Kustomer has integrations with pretty much all top business software that you’ll be using from day to day.
Cons:
Kustomer is not a tool built specifically for ecommerce. This means the specific set of requirements for an ecommerce store owner will likely not be met by using this tool.
The layout can be quite intimidating and confusing for first-time users. You’ll need to go through a steep learning curve to generate value from the product.
Kustomer’s standard plan starts from $39/per user/month. Moreover, their pricing plans are set for a minimum of 8 seats which means the cost can be extremely prohibitive.
You may also want to check out how Kustomer compares to DelightChat.
Freshdesk
Freshdesk (from Freshworks) is a popular name in the customer service industry. Freshworks was named a “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center. It comes with an exhaustive set of features that make it an all-inclusive customer service tool for companies across most industries.
Freshdesk dashboard
Pros:
Freshdesk flaunts omnichannel customer service. They integrate with pretty much all the channels through which a customer may contact you. This includes live chat, Apple Business Chat, WhatsApp, email, Facebook, and the likes.
Freshdesk integrates with over 600 apps besides the ones already in the Freshworks ecosystem. This makes it easier for someone to opt for Freshdesk if they’re already using their product.
Their chatbot called Freddy AI lets you deploy intent & behavior-based bots that trigger when it meets the requirements.
Freshdesk comes with several in-app collaboration features that make it easy for team members to work together and resolve tickets.
Cons:
Freshdesk is not a tool you can set up and start using in minutes. You need a demo and a few hours to understand how everything works.
It is NOT built for ecommerce brands. Ecommerce brands have specific needs such as deep platform integrations, customer information, modifying order data, and more.
They're not exactly affordable, especially if you want to unlock the main features. Their omnichannel helpdesk costs $77/user/month. It’s not a good fit for SME brands who are striving to do their best and need an extensive set of features.
Although Freshdesk comes with in-app collaboration features, it’s not very helpful to have a seamless conversation with your teammates.
It’s designed more as a ticketing system that treats a customer as a lifeless ticket number. This triggers a mentality of “resolving tickets” and not “having a conversation.”
You may also want to check out how Freshdesk compares to DelightChat.
Richpanel
Richpanel helps ecommerce businesses to manage their customer support seamlessly. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. This saves a lot of time & helps the support reps be more productive.
Richpanel dashboard
Pros:
Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp.
You can eliminate up to 30% repetitive support requests with its self-service feature. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
It integrates with top ecommerce platforms like Shopify, Magento & WooCommerce.
In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support.
Cons:
According to a lot of customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive.
Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey.
Richpanel isn’t built for seamles