What’s the Difference

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Prisila405
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What’s the Difference

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Chatbot vs Conversational AI — Artificial intelligence (AI) is here to stay . That's why companies are taking advantage of this new technology to reach their customers on their preferred messaging channels . Given this situation, a pertinent question is: what is the difference between a virtual assistant and conversational experiences powered by this technology? Here we tell you list of czech republic whatsapp phone numbers everything you need to know about the characteristics of a Chatbot vs Conversational AI .

Dive deeper: Chatbot with AI (Artificial Intelligence): benefits and how to use them

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Chatbot vs Conversational AI (Artificial Intelligence): Differences and similarities
Let's start by defining each of these terms. Broadly speaking, a chatbot is a virtual assistant that interacts with users based on predefined responses that, in turn, are based on programmed rules .

Conversational AI, on the other hand, has a broader, finer, and more dynamic approach . That is, it allows for more natural, personalized, and intelligent conversations with customers. This generates more intimate and satisfying customer service .
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