What is DX in restaurants?
Posted: Wed Feb 19, 2025 5:05 am
DX in restaurants refers to the use of digital technology to transform a restaurant's business processes and customer experience. It refers to efforts to improve business efficiency by introducing IT tools and to use data to improve customer satisfaction. For example, the use of online reservation systems and mobile ordering systems.
The benefits of promoting DX are many, including resolving labor shortages, significantly improving operational efficiency, improving customer satisfaction, and strengthening customer attraction. DX has the potential to greatly improve restaurant management.
1. Why restaurants need digital transformation
There are many reasons why restaurants need to promote digital transformation. In particular, there is an urgent need to address chronic labor shortages and the accelerated digitalization that has occurred since the COVID-19 pandemic. Digital transformation can be an effective solution to these issues.
1-1. Chronic labor shortage
The food and beverage industry is facing a serious problem of chronic thailand whatsapp number data labor shortages. Difficulties in hiring and high turnover rates are causing problems for restaurant operations.
By promoting digital transformation and improving operational efficiency, stores can be run with fewer staff. For example, the introduction of tools such as self-checkouts, table ordering, and mobile ordering can reduce the burden on employees.
1-2. Rapid digitalization due to the COVID-19 pandemic
The COVID-19 pandemic has led to a rapid digitalization of restaurants, with contactless services such as table ordering and online ordering becoming widespread and established.
Even after the COVID-19 pandemic subsides, the need for these digital services will not disappear. Digitalizing stores is not just about differentiating yourself from your rivals, but also about keeping your rivals at bay.
The benefits of promoting DX are many, including resolving labor shortages, significantly improving operational efficiency, improving customer satisfaction, and strengthening customer attraction. DX has the potential to greatly improve restaurant management.
1. Why restaurants need digital transformation
There are many reasons why restaurants need to promote digital transformation. In particular, there is an urgent need to address chronic labor shortages and the accelerated digitalization that has occurred since the COVID-19 pandemic. Digital transformation can be an effective solution to these issues.
1-1. Chronic labor shortage
The food and beverage industry is facing a serious problem of chronic thailand whatsapp number data labor shortages. Difficulties in hiring and high turnover rates are causing problems for restaurant operations.
By promoting digital transformation and improving operational efficiency, stores can be run with fewer staff. For example, the introduction of tools such as self-checkouts, table ordering, and mobile ordering can reduce the burden on employees.
1-2. Rapid digitalization due to the COVID-19 pandemic
The COVID-19 pandemic has led to a rapid digitalization of restaurants, with contactless services such as table ordering and online ordering becoming widespread and established.
Even after the COVID-19 pandemic subsides, the need for these digital services will not disappear. Digitalizing stores is not just about differentiating yourself from your rivals, but also about keeping your rivals at bay.