What is back office digital transformation?

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A company's activities can be divided into front-office operations that directly interact with customers and back-office operations that support these operations within the company.

Front office operations refer to operations that have contact with customers, such as sales, marketing, and customer support. Back office operations are operations that support the internal activities of a company, such as accounting, human resources, general affairs, and legal affairs.

Back-office DX refers to the introduction of digital technology vietnam whatsapp number data into back-office operations to improve business efficiency, productivity, and reduce costs. By digitizing traditional paper- and manual-based business processes, we can expect to see significant improvements in business operations.

However, simply introducing IT tools is not enough to achieve true DX. DX is defined as "a company using digital technology to transform its business model and business processes." In back-office DX, it is also important to review the business process itself and carry out fundamental reforms.

1. Why back office DX is attracting attention
The reason why back-office DX is attracting attention is that many companies are being forced to respond to common issues and social changes. Back-office DX is expected to be an effective means of solving these issues and responding to these changes.

1-1. Dealing with the cliff problem in 2025
The 2025 Cliff Problem refers to various risks that may occur after 2025 if we continue to use existing aging systems. It was pointed out in the DX Report published by the Ministry of Economy, Trade and Industry .

These risks include increased system maintenance and operation costs, increased security risks, and delayed response to the latest technology. These risks can significantly damage a company's competitiveness and profitability. In response to this problem, there is a demand for fundamental system reform through back-office digital transformation, such as updating existing systems and moving to the cloud.