How much does incident management software cost?
Posted: Thu Feb 20, 2025 5:31 am
Two-step verification feature in helpdesk software - LiveAgent
Function
What good is an IMS if it doesn't have all the features you need to resolve, index, and alert on faults or tickets? Depending on the focus of your business, you expect specific features, but the most common include:
Event reporting
Ticket management
Workflow configuration
SLA management
Unlimited history
More than a few IMS service providers offer dynamic pricing plans and custom pricing uruguay phone number data models, but many have pre-organized pricing based on their features.
The price of an IMS system also depends on the number of users it supports. The more agents the IMS uses, the higher the price. However, not all systems are priced by the number of users, as some fantastic options are completely free for commercial use.
Compare the LiveAgent Live Chat price with our competitors.
AgentsNumber of agents .
Function
What good is an IMS if it doesn't have all the features you need to resolve, index, and alert on faults or tickets? Depending on the focus of your business, you expect specific features, but the most common include:
Event reporting
Ticket management
Workflow configuration
SLA management
Unlimited history
More than a few IMS service providers offer dynamic pricing plans and custom pricing uruguay phone number data models, but many have pre-organized pricing based on their features.
The price of an IMS system also depends on the number of users it supports. The more agents the IMS uses, the higher the price. However, not all systems are priced by the number of users, as some fantastic options are completely free for commercial use.
Compare the LiveAgent Live Chat price with our competitors.
AgentsNumber of agents .