To reduce churn, you can offer differentiated services. To start, you don't need to create new products; instead, you need to highlight "premium" or "VIP" services with exclusive benefits. It works well to provide downloadable materials, training, integrations with other products, or any additional features that complement the product or service offered.
Price Increase
A feared but necessary practice is price increases. A mom database sudden change in prices within the SaaS industry can be difficult, but modifications can be made with moderation. A small price increase could triple revenue.
Observe your customers' churn
Keep your KPIs organized to monitor your customer churn: with this data, you can optimize your retention strategies. Once the churn rate has stabilized and remains stable, you can begin implementing expansion initiatives.
Through Net Revenue Churn, strategies for retaining existing customers can be evaluated.
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