SeedProd's business support hours
Posted: Thu Apr 17, 2025 9:26 am
6. The two things that most frustrate customers are long waits and difficulty finding contact details when they need help.
To improve customer service, erase expectations about response times.
For example, you need to tell users your support hours and time zone. This will help them know when to expect help. You can add this information to your website's contact page or in your email auto-replies .
For clearer contact information, adding a blank “Contact Us” link to the main menu should be enough. Or consider adding a floating contact form to your website or using an always-visible scrolling form .
These customer support strategies can make it easier for people to reach you when they need help.
WPForms' block for OptinMonster's Slide in campaign type
7. 1 in 4 customers do not complain because they think nothing can be done to solve their problem.
This data reveals a lack of confidence in the ability of many companies to solve problems. Even if these customers do not complain, they could switch to a competitor at any time. This silent dissatisfaction can be a hidden threat to your company.
Be proactive to increase customer trust and improve the service experience. One effective strategy is to kenya telemarketing data set up a follower email after each purchase. This shows customers that you care about their experience and are ready to help them if needed.
You can use a tool like FunnelKit to easily create these follow-up email sequences. For example, you can ask for feedback, offer help, or simply thank them for their purchase. This proactive approach to customer service allows you to catch problems early and show customers that you are committed to their satisfaction.
The FunnelKit Automations drag and drop editor
More facts about customer expectations
87% of support teams say customer service expectations have increased in the past year.
80% of customers complained about the most serious problem.
69% of customers want more than just monetary compensation for a complaint.
67% of customers expect ticket resolution within 3 hours.
Customers prioritize speed of response (63%), speed of resolution (57%), knowledge (49%), availability (49%), and empathy (43%).
Fifty-three percent say poor self-service occurs when it is too difficult to speak to a real person, while 46% cite conflicting information from support agents.
To improve customer service, erase expectations about response times.
For example, you need to tell users your support hours and time zone. This will help them know when to expect help. You can add this information to your website's contact page or in your email auto-replies .
For clearer contact information, adding a blank “Contact Us” link to the main menu should be enough. Or consider adding a floating contact form to your website or using an always-visible scrolling form .
These customer support strategies can make it easier for people to reach you when they need help.
WPForms' block for OptinMonster's Slide in campaign type
7. 1 in 4 customers do not complain because they think nothing can be done to solve their problem.
This data reveals a lack of confidence in the ability of many companies to solve problems. Even if these customers do not complain, they could switch to a competitor at any time. This silent dissatisfaction can be a hidden threat to your company.
Be proactive to increase customer trust and improve the service experience. One effective strategy is to kenya telemarketing data set up a follower email after each purchase. This shows customers that you care about their experience and are ready to help them if needed.
You can use a tool like FunnelKit to easily create these follow-up email sequences. For example, you can ask for feedback, offer help, or simply thank them for their purchase. This proactive approach to customer service allows you to catch problems early and show customers that you are committed to their satisfaction.
The FunnelKit Automations drag and drop editor
More facts about customer expectations
87% of support teams say customer service expectations have increased in the past year.
80% of customers complained about the most serious problem.
69% of customers want more than just monetary compensation for a complaint.
67% of customers expect ticket resolution within 3 hours.
Customers prioritize speed of response (63%), speed of resolution (57%), knowledge (49%), availability (49%), and empathy (43%).
Fifty-three percent say poor self-service occurs when it is too difficult to speak to a real person, while 46% cite conflicting information from support agents.