Personalized Customer Journey with SMS Alerts
Posted: Wed May 21, 2025 6:42 am
Scenario: An e-commerce business wants to provide timely order updates and re-engage customers.
Telegram Flow:
Post-Purchase Bot: After a customer completes a purchase (either directly through a Telegram shopping bot or by being redirected from your website), the bot sends a message: "Would you like to receive SMS updates on your order status (shipping, delivery, returns)? Opt-in below!"
request_contact Button: User shares their number for SMS updates.
CRM & SMS Platform Integration: The number is synced to the CRM, and the user is added to a specific SMS segment.
Automated SMS: Triggers are set up in your SMS platform to send:
"Your order #XYZ has shipped! Track here: [link]"
"Your order #XYZ is out for delivery!"
"Special offer for returning customers: [Discount Code]" (if consent for marketing SMS was also obtained).
Benefit: Enhances customer experience, reduces "where's my order" inquiries, and drives repeat purchases.
3. Event Reminders and Updates
Scenario: Hosting a webinar, online workshop, or live event.
Telegram Flow:
Event Promotion: Promote the event extensively on your japan telegram mobile phone number list Telegram channels and groups. Direct users to a registration bot.
Bot Registration: The bot collects basic registration details (name, email). Then, it asks: "Get a 15-minute reminder via SMS before the webinar starts? Share your number!"
request_contact Button: User provides consent for SMS reminders.
CRM & SMS Platform Integration: User's details are added to the event roster and SMS reminder list.
Automated SMS: Send reminders ("Webinar starts in 15 mins! Join here: [link]"), follow-ups ("Recording available: [link]"), or post-event offers.
Benefit: Increases attendance rates and facilitates post-event engagement.
4. Targeted Promotions and Flash Sales
Scenario: Launching a time-sensitive promotion or a new product to a segmented audience.
Telegram Flow:
Segmented Channel/Group: Cultivate a niche Telegram group/channel (e.g., "Premium Deals Alert").
Telegram Flow:
Post-Purchase Bot: After a customer completes a purchase (either directly through a Telegram shopping bot or by being redirected from your website), the bot sends a message: "Would you like to receive SMS updates on your order status (shipping, delivery, returns)? Opt-in below!"
request_contact Button: User shares their number for SMS updates.
CRM & SMS Platform Integration: The number is synced to the CRM, and the user is added to a specific SMS segment.
Automated SMS: Triggers are set up in your SMS platform to send:
"Your order #XYZ has shipped! Track here: [link]"
"Your order #XYZ is out for delivery!"
"Special offer for returning customers: [Discount Code]" (if consent for marketing SMS was also obtained).
Benefit: Enhances customer experience, reduces "where's my order" inquiries, and drives repeat purchases.
3. Event Reminders and Updates
Scenario: Hosting a webinar, online workshop, or live event.
Telegram Flow:
Event Promotion: Promote the event extensively on your japan telegram mobile phone number list Telegram channels and groups. Direct users to a registration bot.
Bot Registration: The bot collects basic registration details (name, email). Then, it asks: "Get a 15-minute reminder via SMS before the webinar starts? Share your number!"
request_contact Button: User provides consent for SMS reminders.
CRM & SMS Platform Integration: User's details are added to the event roster and SMS reminder list.
Automated SMS: Send reminders ("Webinar starts in 15 mins! Join here: [link]"), follow-ups ("Recording available: [link]"), or post-event offers.
Benefit: Increases attendance rates and facilitates post-event engagement.
4. Targeted Promotions and Flash Sales
Scenario: Launching a time-sensitive promotion or a new product to a segmented audience.
Telegram Flow:
Segmented Channel/Group: Cultivate a niche Telegram group/channel (e.g., "Premium Deals Alert").