Keep bot conversations natural and helpful
Posted: Wed May 21, 2025 6:42 am
Incentivized SMS Opt-in: Within this group, periodically offer access to "Ultra Exclusive" deals that are delivered only via SMS, prompting users to share their number via a bot.
CRM Segmentation: Once opted-in, segment these users in your CRM based on their Telegram activity and preferences.
Targeted SMS: When a highly relevant flash sale or new product drop occurs, send a concise, urgent SMS with a direct link.
Benefit: Delivers highly targeted, urgent promotions to the most engaged audience segment, leading to high conversion rates.
Technical Implementation and Best Practices
Choose Your Tools Wisely:
Telegram Bot Platform: ManyChat, ActiveCampaign korea telegram mobile phone number list Conversations, or custom development (Python python-telegram-bot, Node.js telegraf.js).
CRM: HubSpot, Salesforce, Zoho CRM, ActiveCampaign, etc.
Integration Platform: Zapier, Make.com (for connecting Telegram bot to CRM/SMS gateway).
SMS Gateway: Twilio, Vonage, Plivo, Textmagic, or local providers for reliable SMS delivery.
Design Seamless User Journeys:
Map out the entire flow, from initial Telegram interaction to SMS delivery.
Provide clear instructions and set expectations for SMS frequency.
Prioritize Compliance and Ethics:
Double Opt-in (Recommended for SMS): Even after the Telegram consent, consider sending a confirmation SMS asking the user to reply "YES" to fully opt-in to SMS marketing. This adds another layer of compliance and ensures higher engagement.
Clear Opt-out: Ensure all SMS messages clearly include instructions on how to opt-out (e.g., "Reply STOP to unsubscribe").
Privacy Policy: Link to your comprehensive privacy policy prominently within your Telegram bot and on your website, explaining how you collect and use mobile numbers.
Regular Audits: Periodically review your consent mechanisms and data handling practices to ensure ongoing compliance with evolving regulations (GDPR, Bangladesh's PDPO, TCPA, etc.).
Measure and Optimize:
Track SMS opt-in rates from Telegram.
Monitor SMS open rates, click-through rates, and conversion rates.
Analyze which Telegram-driven segments yield the most valuable SMS subscribers.
Continuously A/B test your Telegram bot flows and SMS content.
CRM Segmentation: Once opted-in, segment these users in your CRM based on their Telegram activity and preferences.
Targeted SMS: When a highly relevant flash sale or new product drop occurs, send a concise, urgent SMS with a direct link.
Benefit: Delivers highly targeted, urgent promotions to the most engaged audience segment, leading to high conversion rates.
Technical Implementation and Best Practices
Choose Your Tools Wisely:
Telegram Bot Platform: ManyChat, ActiveCampaign korea telegram mobile phone number list Conversations, or custom development (Python python-telegram-bot, Node.js telegraf.js).
CRM: HubSpot, Salesforce, Zoho CRM, ActiveCampaign, etc.
Integration Platform: Zapier, Make.com (for connecting Telegram bot to CRM/SMS gateway).
SMS Gateway: Twilio, Vonage, Plivo, Textmagic, or local providers for reliable SMS delivery.
Design Seamless User Journeys:
Map out the entire flow, from initial Telegram interaction to SMS delivery.
Provide clear instructions and set expectations for SMS frequency.
Prioritize Compliance and Ethics:
Double Opt-in (Recommended for SMS): Even after the Telegram consent, consider sending a confirmation SMS asking the user to reply "YES" to fully opt-in to SMS marketing. This adds another layer of compliance and ensures higher engagement.
Clear Opt-out: Ensure all SMS messages clearly include instructions on how to opt-out (e.g., "Reply STOP to unsubscribe").
Privacy Policy: Link to your comprehensive privacy policy prominently within your Telegram bot and on your website, explaining how you collect and use mobile numbers.
Regular Audits: Periodically review your consent mechanisms and data handling practices to ensure ongoing compliance with evolving regulations (GDPR, Bangladesh's PDPO, TCPA, etc.).
Measure and Optimize:
Track SMS opt-in rates from Telegram.
Monitor SMS open rates, click-through rates, and conversion rates.
Analyze which Telegram-driven segments yield the most valuable SMS subscribers.
Continuously A/B test your Telegram bot flows and SMS content.