Discover in this post some tips that you should keep in mind when responding to a positive review on Google My Business , Trustpilot or social networks.
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Tips for responding to positive reviews
Thank them for their review and give them reasons to come back.
Personalize the response
Include keywords
Take care of grammar and spelling
Speed and friendliness
Why should you respond to positive reviews?
Build customer loyalty
It's free advertising
Increase your visibility on Google
Index [ Hide ]
Tips for responding to positive reviews
Thank them for their review and give them reasons to come back.
Personalize the response
Include keywords
Take care of grammar and spelling
Speed and friendliness
Why should you respond to positive reviews?
Build customer loyalty
It's free advertising
Increase your visibility on Google
Tips for responding to positive reviews
Before making any purchase, most consumers check reviews about a azerbaijan phone number library company and the services it offers. According to a recent study by Territory Influence , 83% say they regularly or very regularly check reviews for their online purchases, and 60% also do so before buying in a physical store. Furthermore, 2 out of 3 consumers trust reviews.
For this reason, you should pay the utmost attention to the details of the responses to reviews that appear publicly on Google or your social networks. Take note of the following tips :
Thank them for their review and give them reasons to come back.
We recommend that you always start your response with a brief thank you message to show your appreciation for the person who has taken the time to share their experience. You can also add a sentence commenting on how important their review is to you.
Example : Hello (customer name). Thank you very much for your review , it encourages us to continue working to offer you the best service.
If you offer something of value along with your thank you , such as information about a loyalty program they may not know about or a discount on their next purchase, the customer may take note and remember you on future occasions.
Keep in mind that you are not only responding to that specific person, but to any other potential customers who may read that review in the future. Take advantage of this opportunity to give the best image of your business.
Personalize the response
Try to personalize your response as much as possible, as it doesn't make a good impression to copy and paste the same generic response into every comment. So, whenever possible, address the customer by name and refer to the product or service they are talking about. That is, respond to the specific points mentioned there.
