Call recording and video recording feature
Posted: Thu Dec 12, 2024 10:53 am
All Video calls are automatically recorded and archived, allowing managers and employees to review at any time.
Not only does this help evaluate employee performance, it is also a useful tool for improving workflow and training.
Feature of combining running Video ads
Businesses can install product promotional germany fax data videos during the waiting time when customers connect with a call center agent. This not only increases brand recognition but is also a way to optimize effective marketing campaigns.
Flexible support features across vehicles
Video Contact Center supports customers and employees to connect from mobile applications (Android & iOS) and Website anytime, anywhere. This brings flexibility and convenience to both parties, not bound by location.
Why should businesses use Video Contact Center?
Using Video Contact Center is not only a new technology but also a method for businesses to approach and take care of customers in a smart and effective way.
This is an important step in the journey of every organization that wants to meet the growing needs of customers in today's digital age.
When using the Video Contact Center solution, businesses will experience great benefits such as:
Cost optimization:
Reduce telecommunication costs by up to 50% compared to traditional calling methods, while simultaneously reducing the load on the switchboard.
Improve FCR (First Call Resolution) :
Increase first-call resolution rate, helping to improve customer satisfaction and service efficiency.
Building customer loyalty :
Direct and intimate communication helps increase customer trust and loyalty to the brand.
Branding:
Use Video Contact Center to create impressions and introduce products more easily, thereby improving sales efficiency and increasing revenue.
Overall
It can be seen that Video Contact Center plays an important role in customer service because it brings many benefits to both businesses and customers.
By using Video Contact Center effectively, businesses will be able to build lasting relationships and increase customer satisfaction. At the same time, strengthen their competitive position in an increasingly competitive market.
In addition, your business can also explore more about the MiCXM Contact Center system to be ready to experience a more effective digital business future today!
If your business wants to learn more about other outstanding features of MiCXM's Contact Center software , please contact us for detailed consultation, free demo and registration to use today!
Not only does this help evaluate employee performance, it is also a useful tool for improving workflow and training.
Feature of combining running Video ads
Businesses can install product promotional germany fax data videos during the waiting time when customers connect with a call center agent. This not only increases brand recognition but is also a way to optimize effective marketing campaigns.
Flexible support features across vehicles
Video Contact Center supports customers and employees to connect from mobile applications (Android & iOS) and Website anytime, anywhere. This brings flexibility and convenience to both parties, not bound by location.
Why should businesses use Video Contact Center?
Using Video Contact Center is not only a new technology but also a method for businesses to approach and take care of customers in a smart and effective way.
This is an important step in the journey of every organization that wants to meet the growing needs of customers in today's digital age.
When using the Video Contact Center solution, businesses will experience great benefits such as:
Cost optimization:
Reduce telecommunication costs by up to 50% compared to traditional calling methods, while simultaneously reducing the load on the switchboard.
Improve FCR (First Call Resolution) :
Increase first-call resolution rate, helping to improve customer satisfaction and service efficiency.
Building customer loyalty :
Direct and intimate communication helps increase customer trust and loyalty to the brand.
Branding:
Use Video Contact Center to create impressions and introduce products more easily, thereby improving sales efficiency and increasing revenue.
Overall
It can be seen that Video Contact Center plays an important role in customer service because it brings many benefits to both businesses and customers.
By using Video Contact Center effectively, businesses will be able to build lasting relationships and increase customer satisfaction. At the same time, strengthen their competitive position in an increasingly competitive market.
In addition, your business can also explore more about the MiCXM Contact Center system to be ready to experience a more effective digital business future today!
If your business wants to learn more about other outstanding features of MiCXM's Contact Center software , please contact us for detailed consultation, free demo and registration to use today!