In a territorial or regional context, efficy provides chambers bulk sms australia commerce with all the customer relationship tools to:
provide a better service to companies and entrepreneurs,
share information securely,
more efficiently process requests from the business community.
Their goal: to defend the interests of their interlocutors as best as possible.
The main challenges in terms of Customer Relations for Chambers of Commerce
Creating a reliable business foundation
Track all business dossiers in real time
Managing the flow of requests
Developing the relational experience of entrepreneurs
With efficy CRM, the Customer Relationship of Chambers of Commerce is simplified.
Chambers of commerce and industry easily organize collective communication actions (e-mailing) and events (seminars, breakfasts):
surveys and observatories,
newsletters with customization and tracking,
mailing lists, campaigns and digital operations.
Increase availability and responsiveness
With the efficy CRM for chambers of commerce, you benefit from an optimal multi-channel customer contact center (website, telephone, mail, email, digital):
shared and publishable knowledge base,
accurate tracking of the progress of applications,
connection to the telephone (CTI),
optimization of call flow (distribution among the different advisors based on the profile of the interlocutor),
automatic monitoring of processing times and alerts.
Effectively manage your customer relationship
Thanks to our CRM solutions for chambers of commerce, creating activity reports is simple and fast:
editing of statistics and dashboards (including specific indicators for chambers of commerce),
creating custom analysis libraries,
tracking project creations, offers and events in real time.
Creating an effective business foundation
efficy CRM for chamber organizations allows you to build a complete marketing and sales base for advisors:
Complete database of companies, centers, associations, networks, citizens, etc.,
catalogue of products and services,
benefits – concerns comparison,
centralization and creation of request histories,
link to the camera file,
creators/camera file connection,
custom dashboard for advisors,
data quality (deduplication, restructuring, normalization, postal validation),
separation of regional/territorial data,
integration with department-specific tools, the chamber database, project leaders.
