Labor conflicts are discussions within the workplace, between two or more people. And, they are much more common than we think, in fact, it is a logical consequence of the large number of daily hours that we share with our coworkers.
They can be caused by:
poor communication and misunderstandings between employees;
differences in values and interests;
scarce resources in the company;
personality clashes between company employees;
poor performance of one or more individuals finland email list 919532 contact leads within the work unit;
the absence of defined tasks and objectives for employees;
the difficulty of one or more workers in working under pressure;
a poor organizational climate in the company.
Whatever the cause, managing workplace conflicts is crucial for any company and is one of the most difficult problems to handle, so it is necessary to know what to do when this case arises in your company. Keep reading!
8 essential factors for good conflict management
1. Keep calm
If the goal is to find answers to resolve labor conflicts, it is necessary to avoid encouraging them to become bigger.
Therefore, it is essential to remain calm, to treat the parties involved in the dispute fairly, to avoid pointing fingers and to focus on finding a way to resolve the problem.
2. Have a mediator
It is necessary to have at least one neutral person - whether it is you or another member of the company - who can help those involved in the conflict discuss and resolve their differences.
This mediator must be independent of the matter and his/her role is to create a favorable and diplomatic climate so that both parties can understand each other and present their points of view in order to find the best solution to the problem.
It should be noted that this person does not impose a solution, but rather makes an assessment of the conflict in order to then make recommendations and prevent the disagreement from escalating.
3. Talk to those involved
It is important not to leave those involved alone and to talk about the conflict directly with them through a debate, where both parties express themselves appropriately guided by the person responsible for resolving the problem.
However, for this conversation to be fruitful, it must be carried out in pre-established terms of order, control, tolerance and respect.
