Mercately Updates for June 2024

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We are excited to introduce you to the latest updates to Mercately that will transform the way you manage your operations and communicate with your customers.

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1. First Purchase Thank You Message on Shopify
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You can now automate a thank you message when a customer completes their first purchase on Shopify. This new feature allows you to improve the customer experience by automatically showing your appreciation, strengthening relationships and increasing post-purchase satisfaction.

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2. Sync your Clients with Shopify
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We make it easy to sync your customers between Mercately and Shopify. With this the rich heritage of chinese australians in australia integration, you'll be able to keep your databases up-to-date and consistent across both platforms, ensuring efficient management of your contacts and accurate tracking of customer interactions.

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3. Review the Details of your Shopify Automations
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You can now access and review the details of automations your customers have experienced in Shopify. Gain valuable insights into the date and time the automation was performed and the status of the message. This allows you to adjust and optimize your strategies more effectively.

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4. Create Multiple Addresses for Your Clients
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We're introducing the ability to create multiple addresses for your customers in Mercately. This feature is especially useful for businesses with customers who require shipping to multiple locations or branches. It simplifies the data management process and improves the personalization of customer service. You can create addresses from the inbox and use them when creating an order.

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5. Separate your Chatbots by Platform
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You can now activate and manage specific chatbots for different platforms, such as Instagram, WhatsApp, and more. This separation allows you to adapt your communication and customer service strategies according to the unique characteristics of each channel, improving effectiveness and response to your customers’ needs.

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6. Review the History of your automations in Growth Tools
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We've added a detailed history of clients who have gone through your automations in the Growth Tools section. Here you can see the client's name, the status of the automation, and the date it was executed. With this tool, you'll have a clear and complete overview of all your automated campaigns.