All rights reserved. Legal noticesResources Contact Professional dictionary Search: Search… SME WEB Home Marketing Project management IT Employment & HR Business management HomeMarketingCustomer relationsWhat is the objective of customer service? What is the goal of customer service? November , AuthorAude Salak objectif-service-client-png Currently, a myriad of companies and services are flooding the economic market. This means that competition is very tough among market players, especially start-ups who have just launched and want to make a name for themselves among other successful companies.
Therefore, to increase your turnover and make your busines usa cell phone number list profitable in a stable and continuous manner, it is essential to adopt an effective marketing plan which aims to meet the needs of customers, through the services and functionalities that you make available to them. So, what is customer service and what are its objectives? We tell you everything!Customer service refers to all forms of help and assistance that are offered to the customer with the aim of providing them with all the information they need to use a product or service offered by a company.
It is also considered a powerful vector of communication between the consumer and the company, because it strengthens their relationship and helps establish a feeling of trust and listening between the two. As a result, customer service is both an effective marketing strategy and a proactive communication channel that acts in the interest of the customer and seeks to satisfy their needs over the long term. What is the goal of customer service? The objectives set by customer service are numerous and depend essentially on the target clientele and their expectations or needs regarding a given product or service.
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