The location of the widget and its color

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Chat integration with third-party CRM

Your operators should have access to user records from the CRM (what they bought, when they bought it, how much they paid, etc.). This will allow you to take a personalized approach to communicating with the client, which will increase the number of repeat purchases. All tools should be integrated with each other and work in synergy (CRM, chat, pop-ups, email newsletters.

Engaging in dialogue

Don't be lazy and set up anhui mobile number database individual chat invitations - to specific pages, specific products or for specific cities. Yes, it will take time, but targeted appeal is much more valuable.



It may seem strange, but the widget's location and color scheme affect conversion. Be sure to consult with your personal manager, your marketer and designer and find the best option.

Save chat conversations to use in FAQ or knowledge base

Your support generates a lot of information that can be used in the future for phone support or employee training. You can use these records to fill out your FAQ. Operators working in phone support can quickly find a description of such problems in the database and use it to solve current problems.

24/7 won't work

You probably won't be able to process chats 24/7, so don't forget to set up an active offline form. Collect leads and don't forget to train operators to process them the next morning. Set up engagement in the offline form and the number of leads will increase.

Set limits.

Experienced operators can handle 4 to 6 chats simultaneously. However, at the chat implementation stage, this will be a big problem. Therefore, set up limits on simultaneous requests per operator and be sure to change them for newcomers and more experienced employees.

Perhaps you are all familiar with these recommendations, perhaps you learned something new. We hope the information was useful for you and in the near future your sales will soar.
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