By looking at just one of the five areas of Emotional Intelligence, self awareness, you begin to realize the impact of how important just this one area of EI plays in improving sales success. For instance, how many sales organizations can say with confidence that their team members can recognize their emotions in the moment and the consequence those emotions have on all the 21 sales competencies?
Emotions such as annoyed, anxious, bored, cautious, confused, disappointed, exhausted, frustrated, hopeful, lonely, miserable, puzzled, relieved, sad, sorry, undecided, and withdrawn all impact sales results. Plus, this list of emotions is just a few of the 70 or more emotions that can impact sales results.
Do your sales team members know which emotions are positive and spam database which are negative? Do they know how to recognize their emotions and how each one impacts their choices in the moment they occur? Do they have a plan in place to correct the feelings from these emotions and the results they create? Experience indicates very few sales organizations understand the role these five areas of EI play in the sales process. Recently, many leading organizations have begun to recruit, measure, and improve this one vital sales competency of “Being Emotionally Involved.”