The Svachat application , founded by Alejandro Fernández (CEO) and Agustín Núñez (CTO), was created to respond to the growing demand of customers to be served at any time of the day.
According to the Marketing Directo website , the purpose of gambling data malaysia phone number this platform is “the self-creation of virtual assistants for e-commerce.” Given the rise of social networks and the increase in telephone use, brands have other ways to promote themselves to their customers.
The immediacy of these formats means that when a potential customer enters an e-commerce platform, he or she expects that his or her queries will be resolved quickly. If the page does not satisfy his or her needs, the consumer will abandon the platform, “which is why it is vital that companies respond to their customers at the exact moment in order not to lose customers,” the media outlet notes.
The solution for companies is based on having virtual assistants that “do this work of customer service and help companies communicate with them.” The creators of this platform highlight that companies from disparate sectors such as “household appliances, home, sports, fashion and pet sector” already have their services.
Svachat is easy to use and allows merchants to create their virtual assistants in approximately five to ten minutes.
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Sources: 24/7 Communication, the way to not lose customers in your e-commerce .