In recent years, the B-side business has developed rapidly, and indonesia phone number lookup many people in related positions (C-side product managers, interaction, testing, R&D, operations, project managers, etc.) have been transformed into B-side products. But most people start to think about B-side... See details> When Le encountered the problem, the platform's customer service was unable to solve the problem, and the platform did not have a mechanism to transfer to manual customer service. The problem cannot be solved, feeling frustrated. . Problem diagnosis. User Behavior Analysis Behavior 1: Seek help from intelligent customer service What happened: encountered a problem and needed help from the platform to solve it.
User expectations: expect intelligent customer service to answer questions. Response results: intelligent customer service cannot effectively identify the problem and cannot answer. Behavior 2: Seek help from human customer service Incident: smart customer service cannot answer questions. User expectations: thisUser experience has become an important indicator of corporate competitiveness. A smooth and efficient customer service system can not only solve user problems, but also turn them into business opportunities. Seamless connection from intelligent customer service to manual customer service is the key to improving user experience. Through the dialogue between and customer service, this article discusses in-depth the pain points and customization solutions of customer service systems, revealing the deep meaning of "user experience is a business opportunity".
