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LiveAgent is a multi-channel help desk software that offers numerous advanced features. Learn about them all.
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Freshdesk
FreshDesk open tickets
FreshDesk open tickets
Freshdesk is another real contender for the throne of the best IMS system on the market. It offers a number of features, the most important of which is a fairly sophisticated incident and ticket management system.
Like LiveAgent, it supports real-time instant messaging, analytics and reporting, and has a modern knowledge base. It is customizable, so you can match it to your existing website design. It also supports multi-channel communication.
Zendesk
Zendesk ranks high on various lists as one of the best IMS solutions on the market. It supports a wide range usa phone number data of applications, comes with a knowledge base, offers multi-channel communication, and is also one of the more affordable options on the market.
While it's affordable, it has its flaws. The phone app isn't ideal and tends to crash, and the user interface is cluttered with options.
Spiceworks
Spiceworks Control Panel Overview
Spiceworks Control Panel Overview
Spiceworks help desk is the best-priced IMS solution because it is completely free for commercial use. It is easy to use but has a modest feature set. It also lacks easy integrations, customization options, and multi-channel communication.
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