Thing about conversation commerce

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Simply put, communication that doesn’t meet expected response times translates into a poor experience, even if the service you offer is of good quality. In fact, 69% of customers judge the quality of their experience with a brand based on whether they receive a quick resolution to their queries or support requests, according to industry figures.

So, if you don't want the impact of poor service to irreparably damage your civory coast whatsapp number data 5 million ompany's reputation, it is essential to improve communication with the customer .

That's why conversational commerce is so important , a key trend both for optimizing customer service and boosting sales. All thanks to the personalization and closeness that is achieved.



What can conversational commerce do for telcos?
For starters, conversational commerce allows you to resolve all your customers' needs through messaging channels (such as WhatsApp, Messenger or Google Business Message) under a unified approach. No matter what point in their journey they are in, they will always find answers to their problems, through the channel they prefer.