Information support for users of the products was provided on the company's website and at the point of sale in the form of an in-person consultation with a medical specialist.
Customers also had the opportunity to take home printed belize cell phone number list information materials. Our client was looking for an opportunity to reduce customer retention costs while improving customer service. Finding a solution As consumer surveys have shown, even minor difficulties in using the company's medical products often lead to a refusal to use them and a switch to other ways of solving the problem that do not require efforts to develop skills for use.
it was decided to expand post-sales support. Since basically all the difficulties with the use of medical products were of the same type, we proposed to implement a chatbot, which, in our experience, is cheaper by an average of 30% than a live support service.
The popular messenger Telegram was chosen as a platform for launching the bot for two reasons: The client does not need to go to the site specifically, it is enough to read the message where he is always present, and this makes it easier for him to obtain the necessary information.
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