Inability to track which team member sent or replied to a message

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However, WhatsApp is a better choice for businesses that operate in regions where WhatsApp is popular. As mentioned, it is superior in terms of pricing, engagement and messaging features, while having fewer restrictions.

Plus, WhatsApp is conversational by nature, making it suitable not only for marketing and notifications but also sales and support. Connect to respond.io to integrate your CRM and use sales and support

As WhatsApp is the most popular instant messaging channel in the list of nigeria whatsapp phone numbers world, WhatsApp Business App has become a useful tool for businesses to communicate with customers in real time.

However, as your business grows, so does your team. While using WhatsApp Business App is sufficient for small businesses with few team members, it comes with several limitations, including:

Can’t be connected to more than 5 devices

No collaborative features

Inability to track individual or team workload


No way to ensure all inquiries have been answered

This is an image that show the limitations of whatsapp business apps. It cannot be connected to more than 5 devices, no collaborative features, cannot track individual or team workload, cannot track which team member sent or replied to a message and there's no way to ensure you've answered all inquiries.
If you’re running a large business, you’ll need more sophisticated features to solve the issues stated above. This is where the WhatsApp team inbox comes in.

A WhatsApp team inbox is a collaborative messaging inbox that organizes all of your WhatsApp conversations in one place for your team to handle. Let’s find out how your business can benefit from using a team inbox next.

Benefits of Using a Shared Inbox
You can create a WhatsApp team inbox through a messaging platform like respond.io. It allows all team members to respond to customers through a shared dashboard and grants managers visibility into all customer conversations.